Privacy Policy

1. Introduction

NOVAWELL PRIVATE LIMITED ("Pinakra", "we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.pinakra.com or engage our services.

This policy complies with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable data protection regulations.

2. Information We Collect

2.1 Information You Provide

• Contact details (name, email, phone number, company name)
• Project briefs and requirements submitted through forms
• Job application information including resumes
• Newsletter subscription details
• Communication and correspondence records

2.2 Automatically Collected Information

• IP address (anonymized for analytics)
• Browser type and version, operating system
• Pages visited, time spent, referring URL
• Cookie data (see our Cookie Policy below)

3. How We Use Your Information

• To respond to your inquiries and provide requested services
• To send proposals, invoices, and project communications
• To send newsletters and marketing communications (with your consent)
• To process job applications
• To improve our website and services through analytics
• To comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for 3 years. Client project data is retained for 7 years for legal compliance. Marketing subscription data is retained until you unsubscribe.

5. Your Rights

Under DPDP Act 2023 and applicable law, you have the right to:

• Access your personal data we hold
• Correct inaccurate data
• Request erasure of your data
• Withdraw consent for marketing
• Lodge a complaint with the Data Protection Board of India

To exercise these rights, contact us at privacy@pinakra.com.

6. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over HTTPS, and access to personal data is restricted to authorized personnel only.

7. Third-Party Services

We use certain third-party services that may process your data: Google Analytics (usage analytics), Google Workspace (email communications), and payment processors. Each third party is bound by their own privacy policies.

8. Cookies

We use essential cookies (required for site functionality), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings). You can disable non-essential cookies through your browser settings. This does not affect our legal obligation to retain certain data.

9. Contact

For privacy-related queries, contact our Data Protection Officer:
Email: privacy@pinakra.com
Post: NOVAWELL PRIVATE LIMITED, Vibhuti Khand, Gomti Nagar, Lucknow, UP 226010, India